Privacy Policy

Privacy Policy

Last Updated: September 2026

At Alharam Quality Products, accessible from our website, the privacy of our visitors and customers is of paramount importance to us. This Privacy Policy document outlines the types of personal information collected and recorded by our platform and how we use, protect, and handle it.

1. Information We Collect

When you browse our store, place an order for kitchen and home appliances, or interact with our customer support channels, we may collect the following information:

  • Personal Identification: Full name, email address, contact phone number, and WhatsApp number.

  • Shipping & Billing Information: Delivery street address, city, state/province, postal code, and alternate recipient contact numbers.

  • Transaction Details: Purchased appliances (models, quantities), order history, and chosen payment method (Cash on Delivery, Direct Bank Transfer). Note: We never store your debit/credit card numbers or online banking passwords on our servers.

  • Technical & Usage Data: Internet Protocol (IP) address, browser type, operating system, pages visited, time spent on pages, and standard cookie data.

2. How We Use Your Information

We use the information collected exclusively for legitimate business purposes and order fulfillment, including:

  • Processing orders, packaging heavy-duty appliances, and coordinating safe doorstep deliveries.

  • Sending dispatch updates, shipment tracking links, and order confirmation notices.

  • Facilitating after-sales service, technical installation assistance, and official brand warranty registrations.

  • Improving website functionality, search filters, category navigation, and overall user shopping experience.

  • Preventing fraudulent transactions, unauthorized account access, and misuse of our services.

3. Information Sharing and Disclosure

We do not sell, rent, trade, or disclose your personal data to external marketing companies. Your information is shared strictly with trusted operational partners under confidential agreements:

  • Logistics & Delivery Partners: Trusted courier and heavy-cargo transportation carriers to ensure the physical handover of your purchased appliances.

  • Brand Service Centers & Technicians: Authorized manufacturer service departments in the event of scheduled appliance installations or warranty claim inspections.

  • Financial Processors: Secure, PCI-compliant banking gateways for processing verified digital payments.

  • Legal Compliance: Public authorities or regulatory bodies when mandated by applicable laws, court orders, or state regulations.

4. Cookies and Web Technologies

Our website utilizes standard cookies to enhance your browsing experience. Cookies help us remember items added to your shopping cart, preserve your viewing preferences, and gather aggregated analytical data regarding website performance. You can disable or modify cookie permissions through your web browser settings; however, disabling certain cookies may affect checkout and interactive features.

5. Data Security

We implement industry-standard security measures, including SSL (Secure Sockets Layer) encryption and firewall-protected database storage, to safeguard your sensitive personal data from unauthorized access, alteration, loss, or disclosure.

6. Your Rights

You have the right to:

  • Request a copy of the personal information we hold about you.

  • Request updates or corrections to any inaccurate or incomplete personal details.

  • Opt out of promotional newsletters or marketing SMS communications at any time.

  • Request the permanent deletion of your account and customer profile data from our records, subject to completed transaction and warranty records.

7. Updates to This Policy

We reserve the right to revise or update this Privacy Policy periodically to reflect changes in legal requirements or platform operations. Any revisions will become effective immediately upon being published on this page.

8. Contact Information

For any inquiries, data requests, or concerns regarding this Privacy Policy, please contact our support desk:

  • Company: Alharam Quality Products

  • Phone / WhatsApp: +92 332 5208516

  • Email: privacy@alharamproducts.com / support@alharamproducts.com

  • Address: Karachi, Sindh, Pakistan