Refund and Returns Policy

Return & Refund Policy

Last Updated: September 2026

At Alharam Quality Products, we are committed to providing genuine, durable, and top-tier kitchen and home appliances. Every product undergoes strict quality checks before dispatch. However, we understand that issues can occasionally arise during transit or handling. Please read our policy carefully regarding returns, replacements, and refunds.

1. Eligibility Window for Returns & Replacements

  • You must notify our customer support team within 48 hours to 7 days of receiving your shipment.

  • To be eligible for a return or replacement:

    • The appliance must be unused, uninstalled, and in the exact condition you received it.

    • It must be in its original manufacturer packaging, including all styrofoam padding, user manuals, accessories, screws, and the unstamped warranty card.

    • A valid invoice or proof of purchase is required.

2. Damaged in Transit or Defective on Arrival (DOA)

Because major appliances (such as cooking ranges, washing machines, built-in ovens, hobs, and hoods) are heavy and fragile:

  • Package Inspection: We strongly advise you to inspect the exterior of the package upon delivery before signing the courier slip.

  • Reporting Transit Damage: In the rare case that your appliance arrives physically damaged, dented, or broken (e.g., shattered tempered glass on hobs or range hoods), please report it within 24 to 48 hours with unboxing photos and video proof via WhatsApp at 03325208516 or email at support@alharamproducts.com.

  • Once verified, our team will arrange a hassle-free replacement unit at no extra delivery cost.

3. Official Brand Warranty & Technical Issues

  • All electrical and gas appliances sold on our platform come with an Official Manufacturer Brand Warranty.

  • If a technical malfunction or internal fault occurs after installation or initial operation, the product falls under the manufacturer’s warranty terms.

  • Our team will assist you in connecting directly with the authorized brand service center for on-site technician inspection, free repair, or part replacement as per brand warranty terms.

4. Non-Returnable & Non-Refundable Items

Returns or refunds cannot be accepted under the following conditions:

  • Appliances that have already been installed, wired, fitted into kitchen cabinetry, or operated with water/gas lines connected (unless declared a manufacturing defect by an authorized technician).

  • Damage caused by improper home wiring, voltage fluctuations, wrong gas pressure connections, or improper self-installation.

  • Products returned without original packaging, missing accessories, or damaged serial number tags.

  • “Change of mind” requests after delivery has been completed and the factory seal has been broken.

5. Return & Exchange Process

  1. Initiate Request: Contact our support team via WhatsApp at 03325208516 or email support@alharamproducts.com with your Order ID and reason for return.

  2. Verification: Share clear pictures/videos showing the issue, packaging, and model barcode.

  3. Pickup / Return Shipping: Upon approval, our logistics partner will arrange pickup, or you will be guided on the nearest collection center.

  4. Inspection: Once the item reaches our warehouse, our quality control team will inspect the item within 2–3 business days.

6. Refunds

  • If a replacement unit is unavailable or a refund has been approved by our claims team, your refund will be processed promptly.

  • Payment Method Refunds:

    • Bank Transfer / Cash on Delivery (COD) Orders: Refunds are credited directly to your provided bank account / EasyPaisa / JazzCash within 5 to 7 working days.

    • Debit / Credit Card Payments: The reversal will be initiated to your issuing card within 7 to 10 working days (processing time depends on your issuing bank).

  • Shipping fees and bank processing charges are non-refundable unless the return is due to an error on our part (e.g., wrong item sent or verified transit damage).

7. Contact Us

For any inquiries or assistance regarding your orders and returns:

  • Phone / WhatsApp: 03325208516

  • Email: support@alharamproducts.com / info@alharamproducts.com

  • Showroom Address: Karachi, Sindh, Pakistan